‘After some trying times working with other real estates, working with Kaly has been like a breath of fresh air. She has gone over and above our expectations to ensure that our experience as first-time rental property owners have been worry-free from the very beginning. Kaly has kept us up to date and informed with how the property is going, reassuring us that we made the right decision. When our property was first put up for rent, we were unavailable for the critical few weeks where prospective tenants were considering our property.
Although we were completely un-contactable during this time, we felt confident that Kaly would take our best interests to heart – and we were right. Kaly also assisted in making sure that purchasing our new home was a breeze. She was always one step ahead, incredibly efficient and working hard to ensure that everything went according to plan in a short time frame. What is apparent most of all when working with Kaly is that she is dedicated, exceptionally hard working, efficient, and most importantly, friendly and approachable. We haven’t hesitated to recommend Kaly to others, as we know they too will find her skills, manner and expertise unprecedented for property management in our local area.’
Paige & Brett Lee
‘I have owned residential investment properties for over 30 years and dealt with many agents. Kaly manages a number of properties for my family. She stands out for her initiative, practicality and hard work. She's exercised sensitivity in negotiating with difficult tenants, used excellent strategies for retaining tenants, tailored lease agreements to maximise my outcomes and worked with me to ascertain and obtain the ideal tenants. ‘
‘Kaly’s warm, professional and no-nonsense approach was particularly appreciated when she took over the management of our investment property. Right from our very first meeting she explained the rental management process thoroughly and did not try to obtain our business by giving us an unreal expectation of what our property was worth in the current rental market.
Kaly was able to have a tenant signed up in less than a week compared to it sitting there for over 4 weeks when it was listed with another agent. Kaly treats your investment like it’s her own, she contacts us only when needed and when necessary, monthly reports and statements are always on time and correctly reconciled.
I highly recommend investors contact Kaly for an easy transition as you will not regret the move.’
‘My husband and I bought our first rental investment property in 2013, and our initial experience with property managers was very disappointing. We found that even the most basic, common sense things were not being done and really felt like we were paying for nothing.
When Kaly began managing our property, the difference was apparently clear that she had the passion for the industry and the care and professionalism to provide us with the excellent service we had originally expected to receive from a property manager.
When she moved real estate agents, there was no question that we would follow her. Her advice and knowledge has always been well founded, and has seen us secure an excellent, long term tenant that on first appearances may have put us off accepting them, but her experience and insight saw the value in this family and we have had no issues since.
Prior to this tenant, we had tenants who didn't pay on time and exited the lease before the contract expired. This was stressful for us, as we worried we would not receive rent owed as well as having to advertise the property at a less than ideal time in winter. Kaly handled the situation completely, and as far as we could tell, with professionalism and ease!
Overall, we are so pleased to have a property manager who has a genuine passion for her customers and the industry, we feel like our investment is in safe hands.’
Carly & Ben Lazzarotto
‘Kaly Smith has been our property manager since we purchased our property in May 2014.She has clearly demonstrated her responsibilities to meet landlord and tenant needs. Once Kaly picked me up at 7am in the morning from my motel to visit the property before I attended meetings in town! She also organised small gifts for the tenants (without any prompting from us) when the power went off for a week!
Her discerning nature ensures that good tenants are chosen for each property. Kaly has demonstrated her enthusiasm for the work by starting up her own business, getting the necessary training/mentorship required to manifest her dream.
We are overjoyed to have her as our property manager and know that she will look after all concerned and achieve her dream of running a great business.’
Catherine and Hans Van Wilgenburg