LOW VACANCY GUARANTEE
We will let your property within a maximum period of 4 weeks from the date listed. In the event that we fail to secure a tenant in this time, you can nominate the letting fee you believe to be fair based on our performance.
Conditions of the guarantee are that you accept our professional advice regarding price and improvements and you agree to act on that advice within 24 hours after notification. If the property requires improvements or renovations, the guarantee will commence from the completion date. To claim on this guarantee, you must request this in writing from us within 7 days of the start date on the lease.
NO FIXED CONTRACT
If at any time, you are not satisfied with our performance you will have the right to terminate this agreement, provided you give us 7 days to rectify any concerns. If the concerns are rectified the management shall continue. If you decide to terminate the management, there will be no fees payable by you to us from the date of termination. Either party may terminate the agreement at any time by giving 30 days’ notice.
LANDLORD SATISFACTION GUARANTEE
If you are dissatisfied with our service at any time during the course of the management for any reason, we will refund 3 months’ management fees upon receiving a written request. We will commit to resolve any concerns to your satisfaction without making excuses.
Any actions we take will be done in accordance with the Tenancy Agreement and the Residential Tenancies and Rooming Accommodation Act. If you are dissatisfied for reasons beyond our control, for example you dislike a section of the Act, this guarantee will not be valid.